Level 1 Introductory Certificate in Conflict Handling

Course Aim

Effective communication skills for conflict situations are an integral part of any customer facing job role and vitally important to business success. That’s why training your staff to avoid and resolve conflict just makes good business sense.

Course Objectives

This knowledge based qualification introduces the key principles of conflict handling and will give your employees insight into managing relationships with customers and colleagues.

By having staff complete this qualification employers will also potentially benefit from:

• increased customer retention through improved service;
• improved revenue generation;
• enhanced team dynamics;
• and improved staff communication.