Level 1 Introductory Certificate in Customer Service

Course Aim

This knowledge based qualification will not only give your employees insight into customer interaction, but will help you to improve service throughout your organisation. Employers, employees and even future employees can benefit from this development opportunity created to meet the needs of industry.

Course Objectives

Employees who complete this qualification will be able to take pride in their positive contribution to the bottom line through:

• knowledge that can be directly applied in working service
  environments;
• an improved understanding of business operations;
• and an appreciation of the importance of effective communication.

By having staff complete this easily accessible qualification employers will also potentially benefit from:

• increased customer retention through improved service;
• improved revenue generation;
• enhanced team dynamics;
• and improved staff communication.